The Non-Training Approach to Workplace Learning

The Training Department (aka the L&D dept) has traditionally focused on designing, developing, delivering and managing instruction – in the form of courses, workshops, e-learning and other training events.  In  fact “a course” in some form or other has now become  the de facto solution to any performance problem in an organisation – despite the fact that many of my Internet Time Alliance colleagues (and others) have spoken about its…

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